Registration & Order Placement

How do I place an order online?

Find your product by searching or browsing the menu, click Add to Cart, then Checkout. Register (or log in if you already have an account), then complete your payment.

Is it compulsory to register before buying?

If the product is a regulated medical device, you need to be registered as a doctor, hospital, or reseller with us. Unregulated products can be ordered as a guest.

What are the advantages of registering for the Hospital Savings Program?

You get special rates and promotions, and it's required if you want to purchase regulated products — we can't fulfil those orders without registration.

How do I register for the Hospital Savings Program?

Any doctor, clinic, hospital, or pharmacy can register using the registration form or the login tab at the top of the page. Please upload your registration document (doctor/clinic registration, hospital registration, or Drug License and VAT for pharmacies), or email it to support@colmed.in. Once we have your documents, we'll validate them and register you.

How long does registration take?

If your documents are correct, we'll register you within 2 working hours. If there's an issue with your documents, we'll let you know within the same timeframe.

Can I place an order by calling customer care?

Yes, call our helpline at +91-8591993733 and our representative will place the order on your behalf. You can pay offline, or we can send you a payment link for card payment.

I forgot my password. What do I do?

Click 'Forgot my Password' and we'll send a reset link to your registered email. To change your password anytime, log in and go to your account information.

How do I check the status of my order?

Log in and go to My Account to see your order status. For any queries, contact us (support@colmed.in or +91-8591993733) with your order number — we'll respond within 24 working hours.

How do I get and apply discount coupons?

Registered customers automatically receive discount coupon details via email or message when our partner companies run promotions; in some cases the discount is applied automatically. To use a coupon, enter the code in the 'Apply Coupon' field in your shopping cart.

Can I reorder something I've bought before?

Yes, go to your account page and you can reorder any of your previous orders easily.