Service, Returns & Warranty Support
Faulty device? We pick it up, replace it, and stand behind the warranty — anywhere in India. Trusted by Abbott, LifeScan, Cochlear, and more to keep their customers taken care of after the sale.
A sale isn't the end of our relationship with a customer — it's the start of one. Collateral Medical runs after-sales service, returns, and warranty support on behalf of leading medical device brands, so that when something goes wrong, a customer gets a fast, no-hassle resolution instead of being passed between manufacturer and retailer.
Faulty Product Pickup
We arrange doorstep pickup of faulty or defective devices across our pan-India network — customers don't have to figure out logistics themselves.
Replacements
Where a warranty claim qualifies, we manage the replacement process end to end, keeping turnaround time short and communication clear.
Warranty Compliance
Every claim is handled in line with the OEM's own warranty policy and terms — we operate as an extension of the brand, not a generic third-party returns desk.
Nationwide Coverage
Pickup and replacement logistics run on the same all-states, all-districts network that powers our core distribution business.
Who we support
We manage after-sales service and returns for major medical device OEMs including Abbott, LifeScan/OneTouch, and Cochlear, among others — handling the operational load of customer service so brands can focus on the product, and customers get a consistent, dependable experience no matter which brand they bought.
Why brands trust us with this
Warranty and returns handling is often the moment that defines whether a customer stays loyal to a brand. Our helpdesk runs on a structured, tiered SLA model — covering everything from urgent courier exceptions to routine warranty queries — so issues get triaged and resolved on a predictable timeline rather than sitting in a queue.